23 September 2025 • 1 min read

iTOOsday: Navigating South Africa’s Rising Product Recalls: Risk, Regulation & Readiness

This iTOOsday explored South Africa’s rising product recall landscape, unpacking the risks, regulatory obligations, and preparedness businesses need to respond effectively. Presented by Jean Naude, Director at Independent Claims, the session drew on real-world case experience to highlight practical lessons for managing complex recall events.

iTOO

iTOO

This iTOOsday, we unpack the growing trend of product recalls in South Africa, exploring the risks, regulatory requirements, and the readiness needed to protect businesses in this evolving landscape.

Our guest speaker, Jean Naude, brings extensive expertise from decades in casualty insurance and loss adjusting. He has worked on some of the most complex claims in Africa, including the Listeriosis outbreak, the Steinhoff collapse, the Mobeni reservoir failure, and significant fraud and cybercrime cases across the continent. Currently a Director at Independent Claims, Jean is also an active member of the Institute of Loss Adjusters.

Presented by: Jean Naude