The claims process
In the event of a Pollution Spillage incident, notify iTOO as soon as possible by dialling: 0861 004 866. The following initial information must be submitted by the broker.
- Details of the incident.
- Where the incident occurred exactly (if it’s a Trucksafe incident i.e. did not occur at the insured’s premises. GPS coordinates if available.)
- What spilt (or was carried) and quantity.
- Details of the vehicle and driver.
- Other vehicles and/or other TPs involved (and details of their product carriage if any).
- Photos if possible.
- Details of the insured’s representative on-site who can make decisions or give info on behalf of the insured.
Claims process for brokers
Different policy types have different requirements for submissions. Click on the product claims tab to get more info.
