Medical Malpractice

Over the last 20 years claims against a wide range of medical practitioners and medical institutions have steadily been increasing.

Legislation such as the CPA has made the public more aware of their rights and consumer activism. This trend is exacerbated by an increase in legal practitioners specialising in medico – legal law.

At iTOO our Medical Malpractice experts understand this and are constantly adapting and designing policies to include evolving liabilities. If you provide any form of care, treatment or advice, ensure that your years of expertise are covered by ours.

Why get your Medical Malpractice covered by iTOO?

Service that’s simply the best in class. Expertise we’re always willing to share.

iTOO Medical Malpractice goes far beyond simply traditional medical practitioners but we also include cover for complementary health treatments and services such as fitness and yoga instructors, beauticians and spas, as well as ambulance emergency medical services and pharmacists including institutions such as retirement facilities, day clinics to name a few. We know the ins and outs of our field and continue to lead the way.

Often confused as a professional indemnity, iTOO Medical Malpractice encompasses a broader range of covers depending on your field of expertise.

At iTOO we’re not simply about providing you with a policy, we do everything we can to drive awareness. Our service and product is also not static, we analyse current trends in the market place and work together with our legal advisors to identify new risks.


From our Medical Malpractice team who will handle all complex medical and health policy queries, to our claims specialists and our well-respected attorneys, with iTOO Medical Malpractice you have an expert team behind you. We believe in going beyond and offer up to R100 million in cover capacity. As well as offering competitive deductible structures, we take each and every case as an individual, understanding your practice and background to tailor unique cover to suit your needs.


  • Negligence during an operation
  • Negligence in post operational treatment
  • Dispensing errors
  • Misdiagnosis
  • Failure to refer to a specialist


7 Ways to reduce your medical litigation risk

In the complex world of healthcare, doctors often find themselves navigating difficult waters of medical malpractice claims. With the potential...

5 December 2023

The Anatomy of Lawsuits: Motivations which lead medical malpractice claims

When patients decide to take legal action against healthcare practitioners, it’s not a decision they make lightly. There are...

28 November 2023

Responding to legal claims in healthcare: why should you notify your insurer?

Receiving a legal document within the healthcare industry can be anxiety-inducing to say the least. Whether you’re a medical...

2 November 2023

Medical ethicists: Helping you navigate the 50 shades of grey in medicine

Medical ethicists are experts in three fields: law, ethics and medicine. Because of this, they can help both healthcare professionals...

11 October 2023

Proposal Checklist

These are all the things you'll need to complete a Medical Malpractice proposal form.

  • Fully completed signed and dated proposal form
  • Copy of Consent forms
  • Copy of qualifications

Forms & Downloads

Dentists & other Dental Professions Proposal Form

For individuals or a practice in the dental discipline as a Dentist, Dental therapist, Orthodontist, in the dental industry.

Retirement Homes / Frail Care and Assisted Living

For entities facilitating care of the elderly by means of independent living facilities, frail care facilities, assisted living facilities and the like.

Ambulance and Paramedic Services Proposal Form

For individuals or entities in the emergency medical response discipline such as a paramedics, ambulance service providers, in the emergency medical response industry.

Annexure A Events (Ambulance and Paramedics)

This is to be completed in addition to the ambulance and paramedic services proposal form, If services are provided at events for medical standby.

Beauticians/Spas/Persona Health Treatments

For individuals or entities providing services in respect of personal health care/ beauty/aesthetics.

General Practitioners Proposal Form

For medical practitioners as a General Practitioner with no further specialisation.

Individual Fitness Instructors Proposal Form

For individuals in the fitness industry such as a Personal trainer, Yoga and Pilates instructor.

Allied Health / Individual Healthcare Practitioner

For individuals in the medical fraternity such as a Psychologists, Radiographers, Physiotherapists, and other allied healthcare professionals.

Annexure A Telehealth

This is to be completed in addition to the allied/individual health care proposal form. For practitioners providing online therapy/telehealth services

Pharmacies and Pharmacists Proposal Form

For individuals or entities such as a pharmacist or pharmacy.

POPI ACT, 2013

Guidance Note for POPIA Compliance by Institutions and Individual practitioner healthcare provider


Fact sheet for Medical Professionals handling patient information under POPIA

The Evolution of Medical Malpractice

The move from reactive to proactive management of medical negligence.

How to claim

With iTOO’s Medical Malpractice, it’s critical to get in touch with our claims department the minute you hear a complaint. You’re in the hands of an expert. You can always be assured of professionalism, quick turnaround times and world-class technical knowledge. We’ll keep you in the loop every step of the way. Simply send us an email detailing your claim and our claims department will contact you for specific details.

Our emergency incident response hotline is available 24/7 on:

086 100 4866 or

Medical Malpractice Contacts