Claims made easy

Our Claims Department, staffed by industry-leading experts, excels in every aspect of the process. We empower clients and brokers, offering dedicated support through personalized service. At iTOO, we prioritize people over case numbers, going above and beyond with our forward-thinking approach.

Claims made easy

How we have faired

Over the years we’ve been able to succesfully deliver great products and services to our clients

138%

increase in claims and circumstances in 2023

94%

General Liability claims are Public Liability

80%

of the Medical Malpractice notifications are due to improper service

Claiming as a client

If a loss has occurred, or an event which may lead to a claim has taken place, follow these steps:

CONTACT YOUR BROKER

Have your policy number at hand

Detail the incident

Should you have a Cyber, Pollution Spillage product or require Classic Car roadside assistance, please call us on 0861 00 4866 (or +27 11 351 4734) instead of completing the above form.

Claims process
FOR BROKERS

Different policy types have different requirements for submissions. Click on the product claims tab to get more info.

Cyber Claims

Aviation Claims

Court Bonds Claims

Trade Credit Claims

Art & Collectables Claims

Drone Claims

Commercial Crime Claims

Liability and Other Special Risks Claims

Environmental Claims

Vet Protect Claims

When things happen, the iTOO team takes care of you.

We’re Fair

We aim to be fair, gathering all the detail we can, from both sides, to see the complete picture.

We know our Industry

We only work with the country’s leading law firms and independent, specialist loss adjusters.

We’re honest

We correctly adjust claims on their unique merits, in line with every respective policy and agreed condition.

We’re committed to you

Building relationships and paying claims promptly are principles that lead our service.