Our Claims Department are industry-leading experts who have mastered the ins-and-outs of every process and technical requirement. We love to empower and equip our clients and brokers, and our specialists are always willing to personally explain and clarify processes. From dedicated emergency response hotlines to hands-on, personalised service, no department is more representative of our forward-thinking, problem-solving ethos than our claims department. At iTOO we don’t see case numbers, we see people, that’s why our service always goes above and beyond.
We aim to be fair, gathering all the detail we can, from both sides, to see the complete picture. At iTOO we listen to understand and gain insight. We value feedback and strive to find a way that is true, just and impartial, without compromise, on every single claim.
We know our industry
We only work with the country’s leading law firms and independent, specialist loss adjusters. These extended resources together with our strong internal technical skill, knowledge and understanding, means you can enjoy complete peace of mind because your claim is in the hands of an expert. At iTOO we recognise how to apply the facts of a case to its policy wording, how to interpret policies and correctly clarify, justify and simplify the most complex cases.
We correctly adjust claims on their unique merits, in line with every respective policy and agreed condition. We never take shortcuts and our experts consider every detail, acting ethically, with honesty and integrity, without compromise.
We’re committed to you
Building relationships and paying claims promptly are principles that lead our service. We explain every action, are clear in our channels of communication and validate every decision. Our experts are fluent in technical knowledge, always willing to share reports and legal opinion. We clarify expectations up front on every policy. Our turn-around times are exceptional, because we look for ways to settle your claim, prioritising timeous payments. Above all, we value every client we deal with.
How to claim
If a loss has occurred, or an event which may lead to a claim has taken place, please complete the Claim Notification form as soon as possible.
*Should you have a Cyber, Pollution Spillage product or require Classic Car roadside assistance, please call us on 0861 00 4866 (or +27 11 351 4734) instead of proceeding with this form.
How to claim as a client
Contact your broker
Make sure you have your policy number on hand
Detail the incident in writing
Detailed claims process for brokers
Different policy types have different requirements for submissions. The following initial information will be required and must be submitted by you as the broker: