The claims process
The following initial information will be required and must be submitted via your broker:
- Policy Number
- Contact details of Insured
- How and when was the incident discovered?
- Brief description of the known modus operandi
- Brief details of the employee/s under suspicion
- Estimate and brief details how was arrived at
- Contact details of insured
- Period of loss if known
- If reported to SAPS, details please
Please note:
- The insured needs to, in the appropriate manner and where permissible in law, withhold all salary, leave pay and pension funds of the employee/s under suspicion until further notice.
- Any investigation, legal or any other costs incurred at this stage are for the Insured’s own account.
NB: Please note the requested information is not an exhaustive list and additional information may be requested on a case by case basis.
Claims process for brokers
Different policy types have different requirements for submissions. Click on the product claims tab to get more info.
