Trade Credit

Maintaining cash flow to grow your business is a difficult balance in today’s economy.

If you deliver goods or services on credit terms, you know that just one bad debtor can cripple your entire supply chain. With iTOO, our expert panel of trade credit underwriters are highly experienced and adept at discerning good credit decisions, taking the time to work through and understand all the information presented on each and every case. This, together with our economic and industry understanding means we can provide the right credit management and risk transfer mechanisms to guide your business on offering credit to your clients. With iTOO, because you’re partnered with our expertise, you can steadily grow your turnover by safely extending credit.

Why get your Trade Credit covered by iTOO?

Service that keeps your business flowing. Expertise that keep your business growing.

Making credit decisions for a company’s financial or credit profile in current market conditions is an onerous task. Our understanding of trade credit equips you in making the right decisions, minimising your exposure. By linking effective credit management and risk transfer, you can be sure that we never take any shortcuts and perform a holistic credit check on your chosen debtors to ensure you have all the knowledge you need and complete assurance every step of the way. Not only do our experts offer guidance but our unique, market-leading differentiated product allows businesses to buy insurance on a selected debtor basis – that’s cover tailored to your bottom line. Acting as security, this policy could also allow you to inject the cash flow you need, when you need it.

Our benefits include:

  • Broad market offering. Our Trade Credit products cover businesses of all sizes across most industries.
  • Affordable. Our Trade Credit Cover offers competitive and negotiable rates.
  • Personalised. Each member of our team is an expert in their field, allowing our products to be tailored to suit the unique requirements of your business.
  • Service that sets new standards.We’re always on hand to deliver expert advice and support when it comes to your specific needs.
  • Partner-driven.We believe in establishing mutually beneficial relationships with our brokers, so we can provide solutions that protect and benefit your business.

We are different

With iTOO we understand the rhythms of business and use our expertise to manage your risk.

Our Trade Credit Cover offers you selected debtor trade credit insurance, allowing you the opportunity to select the risks you want to insure and, once approved, to set your own limits. Unlike our competitors, with iTOO you can select the cover you need – from your full debtor book to specific individual debtors. Our offering is also simplified; we price your risk on individual debtors so that you can determine the correlation between risk and cost, making the right decision for your business.

Our claim payments truly set us, and your business, apart, because with iTOO you are paid when you should be paid, either directly by your client or through a claim. We put our money where our cover is because once we’ve reached undisputed indebtedness, we pay out claims without waiting periods, allowing you to keep your lights on and your wheels turning.

How to get cover

All iTOO business has to be done via independent brokers so please ask your broker to contact us if you would like to get a quote for your Trade Credit cover. If you do not have a broker and would like us to recommend possible FAIS registered brokers trained in our products, please fill in your details on our Find a Broker page. If you are a broker and would like more detail about our cover, please contact one of our product experts, whose details can be found here.

Forms & Downloads

Comprehensive Debtor Policy

This is the form that needs to be completed in order for us to cover a comprehensive selection of your debtor’s book. Premiums here would typically be calculated on turnover or outstanding balances

Debtor Details

This is the form to be completed on a specific debtor that you want us to quote on. We would need one form per debtor and will provide a quotation per debtor

How to claim

There are four events that can trigger a claim. These are: a signed acknowledgment of debt from your debtor, a court judgment against your debtor, business rescue, and liquidation. As soon as a debt is overdue, we will assist you to manage the pre-legal file at our cost. Claims then become payable when the debt is undisputed.

Simply send us an email with a completed claims form and our claims department will contact you for specific details.

086 100 4866 or

Trade Credit Contacts


What industries are covered?

Our selected debtor route means we do not decline any industries or sectors as a matter of course. We believe that there are good risks in all sectors and consider any you may require cover on.

What transactions can be covered?

Any debtor resulting from goods delivered or services rendered is eligible for our product. We do not cover leases, of property or assets, or any money lending transactions though.

How are my premiums calculated?

Premiums are calculated either on the credit limits approved by us or a turnover or outstanding balances basis, depending on the structure of the policy. The rate is based on the outcome of the assessment of the underlying debtor (A to D rating) or on a portfolio rating as you choose.

How long does it take to get a limit insured?

Once all the required information is provided, we will take four working days to perform a comprehensive credit review on the debtor and provide a premium rate.

Are there a minimum number of days per credit limit?

A credit limit is required to be in place for a minimum of 120 days. While you may increase a limit at any stage, the limit cannot be reduced for a period of 120 days. This is due to the anti-selective nature of the product and the fact that risks are covered on a goods delivered / services rendered basis. Reducing limits shortly after a transaction is concluded would expose us to the entire risk without commensurate premium income.

What risks are excluded?

No risks are specifically excluded. We believe in making good credit decisions and will consider all of them and rate them individually on their own merits.

What happens if you decline my debtor?

The real question here is, “Why am I considering selling on terms to this client in the first place?” We will provide you with the reasons you need to understand why any particular debtor is declined and will never decline without being able to substantiate why. Our advice would be to offer cash terms to these clients.

What happens if I trade over my limit?

You may select any limit within the approved credit limit that you feel comfortable with. This is our way of managing large premiums. The only difference is that you would “reinsure yourself” for the loss over the insured limit. We would recover the insured portion (in proportion to your excess) first, and then we would continue to assist you to recover the balance of the amount outstanding.