Business

Trade Credit

If you deliver goods or services on credit terms, just one bad debtor can cripple your entire supply chain. With our cover, you can steadily grow your turnover by safely extending credit.

  • Cover for businesses of all sizes across most industries
  • Select the risks you want to insure and, once approved, set your own limits
  • Buy insurance on a selected debtor basis for cover that’s tailored to your bottom line
Trade Credit

Why get your trade credit covered by iTOO?

With iTOO, we understand the rhythms of business and use our expertise to manage your risk. Our expert trade credit underwriters are highly experienced at discerning good credit decisions, taking the time to understand each and every case.

Each member of our team is an expert in their field, so our products can be tailored to suit the unique requirements of your business.

Our claim payments truly set us apart, because we pay out claims without waiting periods, so you can keep your lights on and your wheels turning.

Our comprehensive offer

What's included?

Our unique, market-leading differentiated product allows you to select the cover your business needs – from your full debtor book to specific individual debtors – so you can determine the correlation between risk and cost.

Should you deliver goods or render services that were ordered and your debtor is unable to settle the account or goes into Business Rescue or Liquidation prior to settling we will be there to restore your cashflow.

1500+ businesses closed their doors in 2023 (StatsSA)

Clever insurance for clever people

Service that keeps your business flowing. Expertise that keeps your business growing.

How to get cover

Ask your insurance broker to contact us for a quote for your trade credit cover. Don’t have a broker and want us to recommend possible FAIS registered brokers trained in our products? Find a broker or contact one of our experts.

Forms and documents

Trade Credit experts

Our team of passionate, dynamic, and talented individuals.

How to claim

There are four events that can trigger a claim. These are: a signed acknowledgment of debt from your debtor, a court judgment against your debtor, business rescue, and liquidation. As soon as a debt is overdue, we will assist you to manage the pre-legal file at our cost. Claims then become payable when the debt is undisputed.

Simply send us an email with a completed claims form and our claims department will contact you for specific details.

Frequently asked questions

What industries are covered?

Our selected debtor route means we do not decline any industries or sectors as a matter of course. We believe that there are good risks in all sectors and consider any you may require cover on.

What transactions can be covered?

Any debtor resulting from goods delivered or services rendered is eligible for our product. We do not cover leases, of property or assets, or any money lending transactions though.

How are my premiums calculated?

Premiums are calculated either on the credit limits approved by us or a turnover or outstanding balances basis, depending on the structure of the policy. The rate is based on the outcome of the assessment of the underlying debtor (A to D rating) or on a portfolio rating as you choose.

How long does it take to get a limit insured?

Once all the required information is provided, we will take four working days to perform a comprehensive credit review on the debtor and provide a premium rate.

Are there a minimum number of days per credit limit?

A credit limit is required to be in place for a minimum of 120 days. While you may increase a limit at any stage, the limit cannot be reduced for a period of 120 days. This is due to the anti-selective nature of the product and the fact that risks are covered on a goods delivered / services rendered basis. Reducing limits shortly after a transaction is concluded would expose us to the entire risk without commensurate premium income.

What risks are excluded?

No risks are specifically excluded. We believe in making good credit decisions and will consider all of them and rate them individually on their own merits.

What happens if you decline my debtor?

The real question here is, “Why am I considering selling on terms to this client in the first place?” We will provide you with the reasons you need to understand why any particular debtor is declined and will never decline without being able to substantiate why. Our advice would be to offer cash terms to these clients.

What happens if I trade over my limit?

You may select any limit within the approved credit limit that you feel comfortable with. This is our way of managing large premiums. The only difference is that you would “reinsure yourself” for the loss over the insured limit. We would recover the insured portion (in proportion to your excess) first, and then we would continue to assist you to recover the balance of the amount outstanding.

Gareth Joubert
Gillian van Heerden
Heleen Botha

Still have questions?

Can’t find the answer you’re looking for? Chat to our team.

iTOO Insights

iTOO Special Risks

iTOO Special Risks

Reputation and financial survival are two cornerstones in any eventing, recreational or exhibition business. If you’re an expert at...